Customer Reviews

“Exactly what you want from IT: organized, documented, and reliable. They cleaned the rack, labeled everything, and set monitoring so issues get caught early.”

Sarah J. — Operations Manager (Boise, ID)

“Fixed our unstable Wi‑Fi and secured the network without disrupting business. Super professional and easy to work with.”

Mike R. — Business Owner (Meridian, ID)

“Great service and clear communication. We had one recurring laptop issue that took an extra visit, but they owned it and resolved it.”

Emily C. — Office Coordinator (Nampa, ID)

“They got our POS network stable and separated guest Wi‑Fi properly. Nights and weekends used to be a nightmare—now it just works.”

Daniel P. — Owner (Caldwell, ID)

“GemPeak helped us standardize patching, endpoint security, and backups. Their documentation is clean and audit‑friendly.”

James S. — Lead (Idaho Falls, ID)

“Fast response, no jargon, no drama. They improved speed, locked down access, and set us up with a support plan that fits our budget.”

Laura M. — Dental Manager (Twin Falls, ID)

“Solid work and good people. Only ding is scheduling got tight for a few days, but once they arrived they fixed everything in one shot.”

Ben T. — Office Admin (Pocatello, ID)

“They rebuilt our network the right way—clean cabling, labeled ports, and a security‑first setup. It feels like a real IT department now.”

Kyle N. — GM (Coeur d’Alene, ID)

“GemPeak was professional and clearly knowledgeable during our initial consultation. We had to reschedule once due to timing conflicts, and by the time we tried to lock in a new date, travel availability pushed the onsite visit out further than we expected. Our project was time‑sensitive, so we chose a closer provider. I believe they know what they’re doing — the scheduling just didn’t align for us.”

Matt K. — Supervisor (Sandpoint, ID)

“Communication was solid and they showed up prepared, but we ran into an issue with an older office printer (about 12 years old) that they weren’t able to get back online. They explained parts were discontinued and recommended replacement, which may have been fair, but we were hoping for a short‑term fix. Overall professional — just not the outcome we wanted.”

Tom R. — Owner (Post Falls, ID)

“Very knowledgeable team and helpful over remote support. We needed a quick in‑person walkthrough to change some network hardware placement and make a few adjustments, but availability pushed it out longer than we were comfortable with. We ended up canceling and using a local tech for timing reasons. No complaints about professionalism — just didn’t work out schedule‑wise.”

Erin L. — Office Manager (Lewiston, ID)

“GemPeak cleaned up our network closet, labeled everything, and fixed the constant dropouts we’d been fighting for months. The documentation alone was worth it—finally feels professional.”

Amanda R. — Office Manager (Pendleton, OR)

“Fast response, straight answers, and no upsell games. They tightened security, got our backups actually working, and explained everything in plain English.”

Chris M. — Owner (La Grande, OR)

“Great work on a rack cleanup + switch replacement. Scheduling took a bit because we’re out of the way, but once onsite they knocked it out clean and tested every run.”

Kevin S. — Operations Supervisor (Hermiston, OR)

“They stabilized our Wi‑Fi, segmented guest vs staff, and set up monitoring so we know before things break. Huge upgrade from our ‘restart the router’ routine.”

Brianna T. — Clinic Admin (Ontario, OR)

“GemPeak handled a full workstation refresh and a security tune‑up. Patching, antivirus, and user access finally make sense—less chaos, more uptime.”

Jason L. — GM (Baker City, OR)

“Very professional and thorough. Only reason it’s not 5 stars is we had to reschedule once due to weather/road conditions, but communication was solid and the final work was excellent.”

Megan P. — Bookkeeper (The Dalles, OR)

“Cable management and labeling were next level. They also fixed a loop that was killing our network—no more random slowdowns.”

Tyler H. — Lead (Boardman, OR)

“We hired GemPeak for a messy small‑business network and they made it enterprise‑clean. New firewall setup, better Wi‑Fi coverage, and clear documentation.”

Natalie K. — Office Admin (Tooele, UT)

“They treated our business like it mattered. Quick turnaround, great communication, and the security recommendations were practical—not scary sales tactics.”

Mark D. — Owner (Grantsville, UT)

“They solved our printer + shared drive issues and set up a simple help process. Small delays on a non‑urgent ticket, but overall we’re way better off.”

Alicia V. — Front Desk (Brigham City, UT)

“Multi‑site headaches went away after they standardized our setup. Remote support actually works now, and they’re proactive instead of reactive.”

Ryan P. — Retail Manager (Wendover, UT)

“Cameras + network done cleanly. They explained placement, ran lines neatly, and made remote viewing simple for my team.”

Denise S. — Property Manager (Cedar City, UT)

“Hardworking and knowledgeable. We needed a couple extra tweaks after install, but they followed through and got it dialed.”

Jordan B. — Shop Foreman (Milford, UT)

“GemPeak tightened our security, improved reliability, and made onboarding/offboarding employees painless. Best IT experience we’ve had.”

Hannah W. — Manager (St. George, UT)